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Conditions of Use

TERMS & CONDITIONS:

We take pride in looking after people and providing a personal service. If there are any issues we will always try to resolve the matter in the best possible way. If you have any questions or concerns you are always welcome to e mail your complaint to:- This constitutes the Terms & Conditions for placing orders with Access UK Tickets over the internet.

Ticket Orders

- The price of tickets includes a booking fee. The booking fee is not refundable. - Once we have shipped your order the cost of the delivery is not refundable. - Tickets for events that have NOT been cancelled will only be refunded at the discretion of Access UK Tickets. Administration charges will be made on the face value of the ticket to cover bank charges, the booking fee and any postage for shipped orders. - Tickets for events that HAVE been cancelled will be refunded, less the booking fee and any postage once shipped, only if you return the tickets to us within four weeks after the advertised date of the event. - Tickets for events that have been postponed or rescheduled will be refunded, less the booking fee and any postage once shipped, only if you request a refund and return the tickets to us within four weeks after the original date of the event. - The order confirmation emails are not valid for admission to an event

Refunds and Cancellations

- The price of tickets includes a booking fee. The booking fee is not refundable. - Once we have shipped your order the cost of the delivery is not refundable. You may cancel your order with the following restrictions. Please contact us as soon as possible using the contact details below if you would like to cancel an order. - Once we have shipped your order the cost of the delivery is not refundable and we will only make a refund once we have received the items back in their original condition within one week from the date of shipping. - Tickets for events that have NOT been cancelled will only be refunded at the discretion of Access UK Tickets. Administration charges will be made on the face value of the ticket to cover bank charges, the booking fee and any postage for shipped orders. - Refunds will not be given if festival events are cancelled due to reasons including the following: Terrorism / Biological action, Foot and Mouth, Breach of License, SARS, Avian Flu. - Admission to events is at the discretion of either the venue management or event organizers. No refunds will be given to any persons who has been refused entry from events due to late arrival, or ejected for behaving in such ways, carrying such items or substances as deemed prohibited either by law or by the event organizers. - Tickets for events that have been cancelled will be refunded, less the booking fee and any postage once shipped only if you return the tickets to us within four weeks after the advertised date of the event. An additional admin charge will be made to cover card charges. - Tickets for events that have been postponed or rescheduled will be refunded, less the booking fee and any postage once shipped, only if you request a refund and return the tickets to us within four weeks after the original date of the event. Items may be changed instead of refunded if we receive them back in their original condition with a written request to change within four weeks from the date of shipping. If you would like to change an item then postage will be charged for re-delivery.

Availability

Items that you place in your basket are reserved for 15 minutes. By placing an item in your basket you reserve the right to purchase it, but you do not have to make a decision until you check out and confirm the order. If you do not check out within 15 minutes the basket will be emptied and the items will be made available for others to purchase.

Payment

Payments are currently accepted by: - Credit/Debit cards: Visa, Visa Electron, Mastercard, UK Maestro, Solo & Delta. - Paypal.

Card Payments

For card payments the address that you provide when placing the order must match the address held by your card provider. We also require that you provide the three digit security code on the back of the card next to your signature. For UK Maestro, Solo and Switch cards you must also provide the start date and issue number if these are present on your card. We will not collect your card payment until we have processed the order and made sure that all of your items are available. The payment is processed automatically when you check out and receive a confirmation e mail. If there are any issues processing your payment we will send you an email. Please make sure that you provide us with as many contact details as possible in case there is an issue with your order.

Delivery

We deliver to addresses in the United Kingdom and world-wide. We only deliver to the card holder's address. Orders are usually processed within 24 hours and then shipped by First Class Recorded letter. The cost of the delivery is shown before you confirm that you want to proceed with placing the order. For tickets the delivery price is 1.50 for UK addresses and from 4.50 for international addresses. The items are sent using recorded delivery to ensure that they reach you safely. Please note that you need to sign for the delivery. We will send you an email when we have shipped your item(s). Once we have made the shipment you will be able to access the delivery reference code from the order status page and track the delivery using the Track & Trace facility on Royal Mail's website http://www.royalmail.co.uk. Typical delivery times from the time that we have shipped the order are: UK 1-2 weekdays Europe 3 weekdays Rest of the world 3-6 weekdays

Order Confirmation & Tracking.

We will send an email confirmation of your order which includes a secure link that you can use to check the status of your order at any time. We will also send an email to notify you when we have shipped an order. Once we have made the shipment you will be able to access the delivery reference code from the order status page and track the delivery using the Track & Trace facility on Royal Mail's website http://www.royalmail.co.uk.

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